“The last honest company left.
Our AC quit during a bad heat wave in Temecula and we were expecting out of town guests the next day for a whole week so we could not be without air conditioning. We called around, got some estimates since I knew from past experience it was the condenser motor fan, that’s exactly what I asked for but as always we got the usual BS from the competition claiming the entire unit was shot and we needed a new efficient one.
I was ready to order the fan and replace it myself till we found all the great reviews from “The Wells” so out of desperation we called them and spoke to Bob the owner, he stopped by and agreed only the condenser fan was shot and could get one right away, he replaced it cheaper at only $245 with labor than I could have since the fan alone for me was over $300 at the parts suppliers and two days to get. Our guests arrived just as the job was completed and the pressure was over.
Bob admitted with such a bad economy, he is not about to charge for something we didn’t need, giving us time to replace the entire AC at our leisure and not being held hostage by unscrupulous sales pitches from all the other competitors trying to sell us a new one knowing we were desperate to get ours fixed. Bob is truly the last honest AC service left, we would not trust anyone else, neither should you.”
“Just called on a Sunday during a heat wave. I explained my issues with my A/C unit however this company was booked up as expected on a Sunday during hot weather. I am not sure who I spoke to but the gentleman walked me through a few troubleshooting ideas and in no time my house was cooling again without any unnecessary service call or fee. This is customer service and pride at it’s finest! Great job!”
“HIGHLY RECOMMENDED! Honest, affordable, trustworthy, and helpful. They saved me from being ripped off by other companies that take advantage of women.
Quotes are free and he spent an hour trying to correctly diagnose our heater issue; whereas, another company took 5 min to misdiagnose the issue and tell me it would cost over $1000 to repair or $10k to replace.
Bob was great! Younger guy who totally knew his stuff! He gave me a fair, affordable quote to get my heater fixed. He was a true professional! On top of the great service, price, and workmanship–he even gave me some helpful tips the next time something breaks. I am definitely calling them back the next time I need help!”
“Wonderful people! As with everyone in this heat wave, we had problems. Since we have a business and our freezer was not working, they were right out! Honest and reliable, I will recommend them to everyone.”
“I have to agree with all the positive reviews here. This is one company that people could really trust not to rip them off. Clayton was the one who serviced our AC. He did a very good job and the price he quoted was very reasonable. He was also good to our dog. We have been putting off the repair of our AC/heater for fear that we’ll get ripped off. Now that we have experienced this honest company, I’m very confident that any time we need work done to our heater/AC and even plumbing (cuz they do that too), I won’t hesitate to call them.”
~Rose Marie L.
“In 110 degree weather, it can be a little daunting to be at the mercy of an air-conditioning repair company. We were a bit leary about a rip-off. Happily, we called the right company. There was a little mis-communication, but The Wells more than made up for it. They returned calls, followed up with our inquiries, and showed so much integrity in their willingness to admit a mistake. They restored our trust in overall good business and gave us peace of mind. Plus, our air-conditioner is working like a charm. The Wells is our new go-to. It’s too bad about the one poor review posted, but in reading closely and considering our personal experience with Bob it becomes clear that The Wells was not entirely the issue there.”
“Me and my neighbors have had to call Bob and his team out for various reasons a few times, and every time they are efficient, timely and professional. They take their time explaining the problem and solution to a non-expert like myself. My search for a reliable and honest plumber is finally over!! Bob and Dana work quickly and pay attention to details!! Thanks Wells!!! Your guys ROCK!!”